> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nushir.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds and billing support

> The refund position, and how to raise a billing issue.

## The position

Fees are charged at the start of each period and are **non-refundable for the
remainder of a period** — cancelling stops future charges rather than
returning past ones. The account stays active until the end of what was paid
for.

This is the standard position in the [terms](https://nushir.com/en/terms.html);
genuine billing errors are the exception.

## Billing errors

Charged twice, charged after cancelling, charged the wrong amount — write to
[support](/general/support) with the account email and the charge date.
Verified errors are refunded to the original payment method.

## Failed renewals

A failed charge is retried over several days with email warnings before
anything is suspended — see [subscription](/cloud/subscription). Fixing the
card in billing settings during that window avoids any interruption.

## Disputes

Raising a card dispute suspends the account while it is open, as the payment
provider requires. Writing to support first is faster in every case we have
seen.


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