> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nushir.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach us, and what to include.

**[hey@nushir.com](mailto:hey@nushir.com)** — in Arabic or English.

## What to include

The difference between one reply and five:

1. **The channel and platform** — "the TikTok channel @example".
2. **What you did, what happened, what you expected.**
3. **The time it happened**, with timezone — publish failures are found in
   logs by timestamp.
4. **A screenshot of the error**, where there is one.

## Before writing

The [troubleshooting pages](/general/troubleshooting/overview) resolve the
majority of cases — connection failures and publish errors in particular.

## Billing

Billing questions go to the same address. Include the email on the account,
and never send card numbers — support will never ask for them.


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