Support

hey@nushir.com — in Arabic or English.

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What to include

The difference between one reply and five:

1. The channel and platform — “the TikTok channel @example”.
2. What you did, what happened, what you expected.
3. The time it happened, with timezone — publish failures are found in logs by timestamp.
4. A screenshot of the error, where there is one.

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Before writing

The troubleshooting pages resolve the majority of cases — connection failures and publish errors in particular.

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Billing

Billing questions go to the same address. Include the email on the account, and never send card numbers — support will never ask for them.